Introduction

We are Ewopharma Romania SRL, a member of the Ewopharma Group and for the purposes of personal data legislation (in particular the provisions of the General Data Protection Regulation – GDPR), we are the Controller of your personal data, as detailed further in this notice.

Our address is 19-21 Primăverii Boulevard, staircase B, 1st floor, sector 1, Bucharest. As the Controller of your Personal Data, you will be able to Unless you have been informed otherwise, Ewopharma Romania SRL will ensure the protection of your personal data. The headquarters of the Ewopharma Group are located in Schaffhausen, Switzerland.

Our contact details are as follows:

E-mail: office@ewopharma.ro

Phone: 021.260.13.44

E-mail to the DPO: dataprivacy@ewopharma.ro

This Privacy Policy explains how we process your personal data while visiting our website or engaging with our services, and outlines your rights as a data subject

1. What personal data do we collect?

We may collect and process the following categories of personal data:

  1. Data you provide directly:
  • Name, email address, phone number, billing and delivery address, payment details, and any other information you submit via our website.
  • Demographic data, including your date of birth and gender, where applicable.
  • Account information, including login credentials if you register an account on our web-site.
  1. Data collected automatically:
  • Information about your device and browser, such as IP address, operating system, and session data.
  • Behavioral data based on your activity on our website, like pages visited or items added to your cart. This data is collected via cookies or similar technologies (see Section 7).
  1. Data from third parties:
  • We may receive data from payment processors, shipping companies, or advertising platforms in connection with your purchases or interactions.

2. Why do we process your personal data?

We process personal data for the following purposes:

  1. To provide our services:
  • To fulfill your orders, manage your account,  deliver goods, and manage your payments.
  • To respond to inquiries or requests sent via our contact channels.
  1. To personalize your experience:
  • To recommend products and content based on your preferences and browsing behavior.
  • To analyze usage trends and improve website functionality.
  1. For marketing purposes:
  • To send newsletters and special offers, if you have subscribed. Providing you with promotional offers and tailored recommendations based on your preferences. You can unsubscribe at any time using the link provided in our communications.
  1. To ensure security:
  • To prevent fraudulent activities, protect our systems, and ensure data integrity.
  1. To comply with legal obligations:
  • For tax, accounting, and consumer protection requirements.

6.     To improve our services:

  • Monitoring and analyzing website traffic to optimize functionality.
  • Conducting surveys or customer feedback initiatives.

3. Legal basis for processing personal data

We process your personal data under the following legal grounds:

  • Performance of a contract with you (e.g., fulfilling your orders).
  • Compliance with our legal obligations.
  • Our legitimate interests, such as direct marketing and website optimization.
  • Your consent, where explicitly required, such as for newsletters or cookies.

4. Who do we share your data with?

We share personal data only as necessary:

  1. With service providers:
  • Shipping companies for delivering your goods.
  • Payment processors for handling transactions.
  • Marketing agencies and technology partners for advertisements and promotions, if consented.
  1. With public authorities:
  • To comply with legal obligations, such as regulatory reporting or fraud investigations.
  1. With cloud and IT service providers:
  • For secure data storage and website operations.

5. International data transfers

If your personal data is transferred outside the European Economic Area (EEA), we ensure that appropriate safeguards are in place, such as Standard Contractual Clauses approved by the European Commission.

6. How long do we retain your personal data?

We retain personal data for as long as necessary for the purposes described:

  • For contractual purposes: Until the contract is fulfilled, and for a statutory retention period (e.g., 10 years for accounting records).
  • For marketing purposes: Until you withdraw your consent or for a maximum of 4 years.
  • For legal compliance: As required by applicable regulations.

7. Cookies and tracking technologies

We use cookies and similar tools to enhance your browsing experience:

  • Essential cookies: Necessary for website functionality, such as enabling secure logins and completing purchases.
  • Analytical cookies: To understand usage patterns and improve services.
  • Marketing cookies: To provide targeted advertisements.

You can manage your cookie preferences via your browser settings. For more details, please refer to our Cookie Policy.

8. Your rights

You have the following rights regarding your personal data:

  • Access: To obtain a copy of the personal data we process about you.
  • Rectification: To correct inaccurate or incomplete data.
  • Erasure: To request deletion of your personal data under certain conditions.
  • Restriction: To limit processing of your personal data temporarily.
  • Data portability: To request your data in a structured, machine-readable format.
  • Objection: To object to processing based on legitimate interests or for direct marketing purposes.
  • Complaint: To lodge a complaint with a data protection authority.

9. Contact us

For any questions or to exercise your rights, please contact:

  • Email: dataprivacy@ewopharma.ro
  • Phone: 021.260.13.44
  • Mailing Address: office@ewopharma.ro