Introduction
1. Where you use this Website these terms and conditions (Terms and Conditions) set out here, along with any other policies and procedures noted on the Website elsewhere (including, but not exclusive, Refund and Return policy, Data privacy policy), shall apply.

The Terms and Conditions shall also apply to any purchases you make from the Website between you, as Customer and Company Ewopharma, spol. s r.o. Sodomkova 1474/6, 102 00 Praha 10, Czech Republic. By making any such purchase, you agree to comply with any Terms and Conditions.

These Terms and Conditions should be read carefully, as they affect your legal rights and obligations. Do not access or use the Website if you do not agree to these Terms and Conditions.

Website shall mean this use of this website (insert link) and/or the ordering of Products from the Website (https://Ewopharma.shop).
1. By continuing to access or use this Website after any changes to these Terms and Conditions have been posted, you signify your acceptance of those changes.
1. “We”, “our”, and “us” refer to Ewopharma, spol. s r.o. Sodomkova 1474/6, 102 00 Praha 10, Czech Republic. “Customer” or “you” refers to any person who places an order with us.

Customer shall mean any person or entity, who accesses, uses or interacts with the Website.

Changes to the Terms and Conditions
- We may update these Terms and Conditions at any time with changes becoming effective immediately upon posting a notification via e-mail, banner or other prominent means on the Website. Customers should check on each occasion that they are satisfied with the current applicable Terms and Conditions. If you are not satisfied, then you should not use the Website. Continued use of the Website after such changes signifies your acceptance.

We reserve the right to modify, change or withdraw any and all parts and components of the Website, including the Products and/or any services, at any time, with no notice to you and we shall accept no liability in relation to any such modification, change or withdrawal.

Customer Information
- You undertake, warrant and represent that:
  - Any personal information provided is true, accurate, current and complete in all respects; and you are not impersonating any other person or entity

The Products bought from this Website are solely for personal and household use and shall not be resold.

You will inform us promptly of any updates to your personal information by contacting our customer service team via email or phone.
- You acknowledge that providing false or outdated information may result in termination of your account or the cancellation of your order

Right to Purchase
- You must be 18 to enter into a purchase contract in relation to this Website. Valid personal data must be registered.

You undertake, represent and warrant that by offering to purchase Products and services, you are 18 years of age or over.

To process your payments securely and complete your purchases, we use third-party payment service providers integrated via our platform (e.g., WooCommerce). While you may enter your payment information on our Website, this data is transmitted directly to the payment provider and is not collected, stored, or processed by us. By proceeding with a purchase, you authorize the secure transmission of your payment details to the relevant third-party provider for the purpose of completing the transaction.

Purchase Contract & Orders
- Valid and completed purchases from Website are considered remote purchase contracts.

By submitting an order through the Website and completing payment, you make a binding offer to purchase the selected Products. An automatic confirmation of receipt will be sent to you; however, this does not constitute acceptance of your order.

Product availability displayed on the Website reflects real-time data from our inventory system. While we strive to ensure accuracy, we reserve the right to verify availability before accepting your order. If a Product becomes unavailable after your order is placed, we will notify you promptly via email.

We reserve the right to reject any order at our discretion, and if you were charged – a full refund will be provided. A purchase contract is concluded only when we dispatch the ordered Products and confirm this to you via email. Until dispatch, no binding contract exists between you and us.

Once your order arrives at the address you provided, you’re responsible for the Products. We are not liable for incorrect addresses or if you miss a delivery. Ownership of the Products transfers to you either when we ship them or when we receive full payment, whichever happens later.

In certain cases, Company may, in its sole discretion, place limits on the number of Products it is possible to order, such as promotional campaigns.

The order in the online store is placed by clicking the button which says “Place order”. The wording of the Terms and Conditions along with the information about the order are archived for 6 years in compliance with Czech Law.

Prices
- All prices shown are inclusive of VAT (only where applicable – see below) at the current rates when entered into the system. We reserve the right, however, to change prices at any time without notice to you. However, any changes will not affect orders already placed and confirmed. Prices may be subject to changes based on fluctuations in exchange rates and currency conversion fees for international purchases. Shipping fees are not included and will be calculated at checkout

While we strive for accuracy, prices on our checkout page might occasionally be incorrect. If we find a mistake before accepting your order (as explained in Section 5) we’re not obligated to sell the Product at the wrong price . We’ll inform you of the error and offer you the chance to confirm your order at the correct price or cancel it completely. If you cancel a pre-paid order due to a pricing error, you’ll receive a full refund.

Discounts may be offered either at the product level (e.g., promotional sales) or through discount codes applicable to the total order value. Only one discount code may be used per order. If multiple discount codes are applied in error, we reserve the right to cancel or adjust your order accordingly.

All discounts are subject to the specific terms outlined on our Special offers page, which you are advised to review before completing your purchase. In the event of any inconsistency between these Terms and the promotional details, the information provided on the Special offers page shall prevail.

For current offers and applicable conditions, please visit our Special offers page

Method of Payment and Delivery
- You may choose from the available payment and delivery methods offered on our Website at the time of checkout. The applicable delivery method, payment method, and any associated costs will be clearly displayed before you confirm your order.

We accept secure online payments via debit or credit card, Apple Pay, Google Pay, and other methods as listed on the Website. All payments are processed through trusted third-party payment service providers. While you may enter your payment details on our Website, we do not collect or store this information.

By selecting an online payment method, you acknowledge that the full payment amount will be charged at the time of order placement. In some cases, a nominal pre-authorization may be applied to your card or account to verify payment validity. This pre-authorization is temporary and will be released by your card issuer or payment provider in accordance with their policies

We reserve the right to provide the delivery of Products free of charge in selected cases.

The stated delivery time is only an estimate, and it is based on the couriers’ estimated delivery time. If your order is delayed beyond 30 days, you may cancel the order, and a full refund will be provided. Please consider however that the delivery timelines provided are estimates and may be subject to delays beyond our control, and once the goods have been dispatched we shall not be held liable for delays caused by courier services or customs processes

If the issuer of your payment card refuses to or does not, for any reason, authorise payment to us we will not be liable to you for any delay or non-delivery.

If your initial payment attempt fails, our payment service providers may automatically retry the transaction within a short period. You may receive a notification from the provider or from us before any retry attempt. If you do not wish for the payment to be retried, you may cancel your order before the retry occurs. Please refer to your payment provider’s terms for more information on retry policies.
- By placing the order, you agree that we are entitled to send you an electronic tax invoice. The invoice will be sent electronically in an e-mail about the dispatch of your order. If you want to also receive the invoice in print, please send us a message and the invoice will be included in your parcel along with your purchased items.

Customs
- EU Deliveries: For deliveries within the EU, the VAT rate applied at checkout will be the standard VAT rate of the destination country. We utilize the OSS (One Stop Shop) scheme for EU sales to ensure you pay the correct VAT rate. Further information on the OSS can be found here https://vat-one-stop-shop.ec.europa.eu/index_en

UK Deliveries: For deliveries to the UK, the VAT rate may be 0% or the applicable UK VAT rate depending on the value of your order and your import duty status. We are not responsible for any additional import duties or VAT that may be charged upon entry to the UK.

CEE Deliveries (outside the EU): For deliveries to countries in Central and Eastern Europe (CEE) outside the EU, VAT will be removed from your order at checkout. You will likely be responsible for paying import duties and VAT according to the regulations of your destination country. These fees are not included in the purchase price and are the responsibility of the customer.

All prices of Products and services are provided including VAT applicable at the time of placing the order. We are charging VAT for Products ordered on this Website based on Czech Republic’s VAT rate. In the event the tax rate changes before the conclusion of the purchase contract or before the shipment of the Products, the Customer shall be obliged, taking into account the selected method of payment, to settle any purchase price underpayment, or we shall promptly send the Customer an e-mail asking the Customer to communicate where the We can pay any purchase price overpayment to the Customer.

A tax invoice will be issued for each order. This invoice will be sent to you electronically via email at the time of dispatch. If you prefer to receive a printed invoice, please contact us before your order is shipped, and we will include a paper copy in your parcel.

Protecting Your Security
- To ensure a method of payment for an order is properly authorized, our payment service providers may validate the personal data you have supplied to us against appropriate third-party databases.

Due to the prevalence of credit card and identity fraud, you may be contacted by our payment service providers to make additional security checks. We will not be liable for any delays that result from these checks and may cancel any transaction that fails such checks. Where appropriate, transactions that are potentially fraudulent, shall be reported to the relevant authorities.

We use industry-standard security measures to protect your order and payment information. However, in the unlikely event that unauthorized access occurs due to reasons beyond our control, we cannot be held liable. We are committed to providing a secure shopping experience and are constantly working to improve our security measures.

Intellectual Property
1. All the content on our website, including, but not limited to, text, images, and designs, is protected by copyright, trademarks, and other intellectual property laws. This means the material belongs to us or our partners.

You can browse and view our Website print a copy for your personal use.

You cannot otherwise copy, modify, distribute, or use any website content for commercial purposes.
1. All trademarks, logos, and service marks displayed on the Website are the registered or unregistered marks of the Company or its affiliates. Any unauthorized use of these marks is strictly prohibited.

Indemnity
1. You agree to indemnify, defend and hold us, and our officers, directors, employees and suppliers, harmless, from and against all claims, losses, costs and expenses, including reasonable legal fees, arising out of any breach of these Terms and Conditions by you, or any other liabilities arising out of your use of this Website or any other person accessing the Website using your personal information.

Limitation of Liability
1. We make no attempt to limit your rights as a consumer under Czech law nor to exclude or limit liability for death or personal injury that results from our negligence.

Other than as provided expressly on the Website, no representation or endorsements are made and the Website is provided on an “as is” basis and we make no warranties, whether express or implied, in relation to the Website or its use.

In particular, you are responsible for your own internet use and security, and we do not guarantee the security or privacy of the Website and any personal data you supply.

We are not liable for any damages arising from errors or omissions on our Website, including but not limited to (i) inaccurate Product information (ii)typographical errors (iii) pricing errors (iv)put-of-stock Products (v) interruptions or delays in accessing the Website (vi) incompatibility of the Website with your equipment or software.

You acknowledge that your use of our Website is at your own risk and that you are responsible for making all necessary inquiries to ensure the information meets your specific needs.

To the extent permitted by applicable law, in no event shall we be liable to you or any third party for any consequential, indirect, special or incidental loss or damages arising out of or in connection with your use or inability to use this Website or our services. This includes, but is not limited to, loss of profits, loss of business, business interruption, loss of opportunity, loss of goodwill, loss of data, loss of privacy, or any other indirect, punitive or special damages.

Data Protection
1. Any personal data is strictly processed in compliance with applicable data protection law and our Privacy Policy, which can be found here (insert link).

Depending on how you interact with our Website, you may be required to provide personal data such as your name, e-mail address, billing address, delivery address, credit card or other payment information.

To fulfil your order and ensure secure payment processing, certain personal data you provide (such as name, contact details, and delivery address) may be shared with trusted third-party service providers, including payment processors and logistics partners. These providers process your data in accordance with applicable data protection laws and solely for the purposes of completing your transaction and delivering your order. We do not perform credit checks or identity verification ourselves. Any such checks, if applicable, are carried out by the relevant payment service provider in accordance with their own terms and privacy policies.

Where we believe there to be a genuine risk that the personal data provided is being misused or fictitious, disclosure to local authorities may be required, without notice to you.

If you provide any health-related data (e.g., skin conditions, allergies) when submitting complaints for defective products, we will process this data with stricter protection measures in accordance with Czech data protection laws. This includes ensuring the data is only used for the purpose of handling your complaint and is securely stored and processed.

Compliance with applicable laws
1. You shall use this Website in compliance with applicable law, statute and regulations and in a lawful and ethical manner only.

You agree not to upload or transmit through the Website any computer viruses or anything else designed to interfere with, interrupt or disrupt the normal operating procedures of a computer; and any material which is defamatory, offensive or of an obscene character.

Third Party Links
1. This Website may include links to other websites or material which might be of interest to you, but they are not verified or reviewed by us. The content on those other websites or links is not controlled by us. We have no liability in relation to your use or interaction with such websites and our liability is strictly limited as set out in these Terms and Conditions, and in particular at Section 13.

Miscellaneous
1. We may provide our Customers with various discounts and gift and other vouchers. Their use is governed by rules, of which we shall inform the Customer in each individual case. Unless stated otherwise, each discount or gift voucher can only be used once, and only one voucher of the same type can be used per purchase. Unless otherwise stated, discounts cannot be combined. In the event the value of the gift voucher is greater than the value of the entire purchase, the difference will not be transferred to a new voucher and the unused amount will not be refunded.

In connection with the purchase made, you may receive an evaluation questionnaire from a third party. You can share your experience with the purchase and the Products with others. If you want to opt out of these marketing communications at any time you will have an option to “unsubscribe”. Please see our Privacy Policy. We will be very happy if you complete the questionnaire.

Sending Samples
1. We offer the service of sending free samples to selected Customers. We reserve the right to offer you the option to receive a free consignment containing samples of fragrances and other cosmetic preparations according to the current offer of the Website for the purpose of trying out the Products offered from the Website.

The sample selection is limited by our stock.

The service of sending free samples aim to inform the customer of the offer of the Website, and their purpose is not to determine the quality or design according to the agreed sample. The service of sending free samples are free services of an advertising nature and do not constitute performance under a purchase agreement. Therefore, no discrepancy in the sample sent shall establish rights under defective performance.

You may be contacted for the purpose of verifying your satisfaction with the chosen Product; by your request for sending a Product, you give your consent to being contacted.

General Information
1. In case of disputes, they can be settled on-line with the competent entity which is Czech Trade Inspection Authority (CTIA). You can get more details from the link (insert link). The dispute can be settled on-line, amicably and out of court.

These Terms and Conditions are concluded in English, and any purchase made hereunder shall be governed and construed in accordance with the laws of the Czech Republic..

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